Welcome
Welcome to this module, where we will discuss the range of help and support that is available to you as an Omnia user.
Our aim is to provide you with a range of different avenues through which you can access support – in a way which suits your needs.
Below, we’ll go through the different options that you can choose to access.
The Knowledge Hub
First up – you’re already in a key place for additional support – the Knowledge Hub!
Our central training team have curated a range of online courses – and do their best to make sure there is something for everyone, regardless of their job role.
Keep checking back for new content – we are constantly updating our course library!
If you want to find the right course for you – try our course selector tool.
The Help Menu
In Omnia itself, there is a dedicated help menu.
This can be accessed by clicking on the orange question mark, in the top-right corner of Omnia.
The video below will give a brief overview of what this menu includes.
“What makes our support team exceptional is their genuine passion for the platform and the belief that we offer the best farm management solution available. That belief shines through every day, as each team member delivers knowledgeable, professional, and enthusiastic support to every request we receive. We’re patient, approachable, and committed to helping every Omnia user get the most from the platform, regardless of their experience.”
Nick Strelczuk, Omnia Services Manager, Hutchinsons
Help and Support
In this video, taken from our Connected Farming Broadcast, Adam Sellars (Services Training Manager, Hutchinsons) recaps the help and support available to Omnia clients.
Regional Specialists
Our national team of Digital Services Specialists are available to support in those situations where you need assistance on farm.
They are the experts when it comes to all things machinery integrations and data transfer!
Check out our help and support page, where you can find contact information for all of our support functions.
Summary: Help and Support
That’s it for this section, covering Help and Support.
We hope you now have an understanding of:
- The Knowledge Hub
- Omnia’s help menu
- The support team
- Our regional specialists
The team is invested in your success with the platform, so if you are every experiencing any difficulty, don’t hesitate to reach out.